Ordering Policies & Shipping
Our standard policies
Questions / Customer Service
Contact us toll-free at 1-800-530-003, or visit our contact page for other contact options. We look forward to assisting you.
We ship most orders within one business days after receipt. Orders received Monday-Friday by 10:00 a.m. Eastern time, will ship the same day. Orders received after 10:00 a.m. will ship the next business day. Additional days may be required due to product availability, UPS holidays, or for some rural addresses requiring additional U.P.S. transit time.
We guarantee the quality of all products shipped. If you are not satisfied with your purchase, please contact us immediately. Your satisfaction is of the utmost importance to us. If you must return a product, contact us for assistance. Roy Toy Manufacturing is not responsible for packages stolen, or damaged after they are delivered to the address specified by the customer.
CREDIT CARDS: For website orders we accept Visa, MasterCard, American Express, Discover, and PayPal. For telephone orders, faxed orders, and in-shop purchases we accept Visa and MasterCard.
CHECKS: We accept personal checks drawn on United States bank accounts only. Make checks payable to Roy Toy Manufacturing. Your order will be shipped after the check clears.
State Sales Tax
A 5.5% Maine state sales tax is applied to all orders delivered within Maine.
We use the personal information you provide us only to help transact the business you have with us (such as to process your order, or to respond to an email inquiry). We do not share your personal information with any third parties for marketing purposes.
Shipping Methods & Destinations
Orders placed through our website are shipped via UPS to destinations within the United States and Canada.
Estimated Delivery Times
STANDARD Shipping Outside of New England: UPS Ground service, generally delivered within 3-7 business days.
STANDARD Shipping Within New England: UPS Ground service, generally delivered within 1-2 business days.
TWO-DAY Shipping: UPS 2-Day Air service, delivered within 2 business days for orders placed by 10:00 EST.
OVERNIGHT Shipping: Orders must be placed by phone. Please call for availability and price.
Shipping Rates (per recipient)
Prices listed are for shipment within the United States and Canada.
|Contiguous United States|
|Up to $19.99||$6.95||$26.95|
|$20.00 to $49.99||$7.95||$27.95|
|$50.00 to $99.99||$8.95||$28.95|
|$100 + over||$9.95||$29.95|
FREE Standard Shipping* *For orders $49.95 and over when delivered within the contiguous USA. Limited time offer!
|Alaska, Hawaii, or Canada|
|Any dollar amount||Flat rate of $15.00 per order||n/a|