Ordering Policies & Shipping

Questions / Customer Service

Contact us toll-free at 1-800-530-003, or visit our contact page for other contact options. We look forward to assisting you.

Order Processing

We ship most orders within one business days after receipt. Orders received Monday-Friday by 10:00 a.m. Eastern time, will ship the same day. Orders received after 10:00 a.m. will ship the next business day. Additional days may be required due to product availability, UPS holidays, or for some rural addresses requiring additional U.P.S. transit time.

Guarantee

We guarantee the quality of all products shipped. If you are not satisfied with your purchase, please contact us immediately. Your satisfaction is of the utmost importance to us. If you must return a product, contact us for assistance. Roy Toy Manufacturing is not responsible for packages stolen, or damaged after they are delivered to the address specified by the customer.

Payment Methods

CREDIT CARDS: For website orders we accept Visa, MasterCard, American Express, Discover, and PayPal. For telephone orders, faxed orders, and in-shop purchases we accept Visa and MasterCard.

CHECKS: We accept personal checks drawn on United States bank accounts only. Make checks payable to Roy Toy Manufacturing. Your order will be shipped after the check clears.

State Sales Tax

A 5.5% Maine state sales tax is applied to all orders delivered within Maine.

Privacy

We use the personal information you provide us only to help transact the business you have with us (such as to process your order, or to respond to an email inquiry). We do not share your personal information with any third parties for marketing purposes.